A Term Paper on an Analysis on the Comparison

This report, an analysis on the simile of node gladness surrounded by Grahame reverberate & Beanlike has been prep argond to put through and through the partial requirement of ABA program. While preparing this report, I had abundant opportunity to contri savee an in depth knowledge of activities, especi each(prenominal)y on the research mannerology . This report brings servicings to develop our understanding ab disc over formulating hypotheses, interrogatory hypotheses. At setoff we collect 50 peoples person entropy wherefore find out the customer of the gap bankrolling. Hen we comparison of the customer satisfaction. This research improves our knowledge, skills ability. In ABA program on the course BUS 405 question methodology for Business is very(prenominal) important things. Students know about the research. intimacy of research not only helps 1 to look at the functional information In sophisticated and creative ways in the fast global environment that bu siness organisation race but this knowledge likewise helps In other ways. Modern technology has do research an subtle and a relatively smooth process.Today a personal computer with a modem or any means to an internet union places one in spite of appearance easy ready of knowledge of what happening in the global environment. engine room has facilitated the research process and decision fashioning. 1. 2 Objective * To Identify the satisfaction aim To Identify the average expenditure * To identify the burden level * To identify the average per minute c any charge of BAL cranny society to subscribers opinion * To identify analysis that restless phone is playing a signifi croupt role in the economic development of Bangladesh. . 3 Methodology Methodology is very important useful thing in a report. Methodology is a guideline system for salving a enigma with specific components. Such us phases, task, Method, techniques tools. in that location are devil sources of data co llection * Primary sources in that respect are several method of store data The observation method is the nearlyly commonly used method in studied relating to behavioral sciences. In a way we all observe things around us, but this sort observation is not is scientific observation.Observation becomes a scientific tool and the method of data collection for the investigator when it serves a formulated research purpose is systematically planned and enter and is subjected to checks and controls on validity band reliability. 2. Interview The interview method of lay in data involves presentation of oral verbal stimuli and reply in toll of oral verbal responses. This method give notice be used by arsenal interviews. 3.Through questionnaires The method of collecting data by mailing the questionnaires to respondents is most ex cristalsively employed in different economic and business surveys. The merits claimed on behalf of this method are as follows a) There is low cost compens ate when the universe so large and is widely spread geographically b) It is necessitous from the bias of the interviewer answers are in respondent own words, c) Respondents leave adequate succession to give well thought out answers. D) Large samples can be made use of and thus the results can be made to a greater extent dependable and reliable. 4. Through the schedulesThis method of data collection is very some(prenominal) like the collection of data through questionnaire with little digression which lies in the fact that schedules are being filled in by the enumerators who are specially appointed for purpose. These enumerators along with schedules go to respondents put to them the questions from the Performa in the order the questions are listed and record the replies in the s footstep meant of the selfsame(prenominal) Performa. Ins indisputable concomitant schedules whitethorn be handed over the respondents and enumerators may help them in recording their answers to vari ous questions in the said schedules.Enumerators explain the aims and objects of the probe and also remove the difficulties which any respondent may feel in understanding the implications of a particular question or the definition of imagination of difficult terms. 5. Discussion with the officer with the officer of BAL GAP * Secondary sources 1. annual report of BAL GAP 2. variant document s from BAL GAP 3. antithetical websites, books 4. Internal record 1. 4 Scope . This report, an analysis on the comparison of customer satisfaction amid Grahame Phone Beanlike. T has been prepared to fulfill the partial acquirement of ABA program. While preparing this report, I had great opportunity to have an in depth knowledge of activities, especially on the research methodology . This report brings helps to develop our understanding about formulating hypotheses, testing hypotheses. At scratch we collect 50 peoples person data then find out the customer of the gap & bankrolling. Then w e comparison of the customer satisfaction. This research improves our knowledge, skills & ability. meaning(a) things. 1. Limitation On the way of the report, an analysis on the comparison of customer satisfaction teen Grahame Phone & Beanlike, I faced the following problems, which may be termed as the limitations of the study. The major limitations of this study are given as follows I. There were some restrictions to have access to the information confidential by relate people ii. Some of the people cannot share their actual information. Iii. I have no proper experience to do this kind of report. So, inexperience creates obstacle to follow the systematic and logical research methodology.Part 2 Overview of the cellular phone Industry 2. 1 history of the industry Grahame phone gramophone, widely know as GAP, is the lede telecommunications service provider in Bangladesh. With more than 32 trillion subscribers (as of June 2011) gramophone is the largest cellular operator in the e arth. It is a Joint gamble enterprise between Telethon and Grahame Telecoms Corporation, a non-profit sister concern of the internationally acclaimed micromanage organization and community development bank Grahame Bank. Telethon, the largest telecommunications play along in Norway, owns 55. % shares of Gramophone, Grahame Telecoms owns 34. 2% and the remaining 10% is publicly held. Gramophone was the low company to introduce GSM technology in Bangladesh. It also established the first 24-hour environ Center to support its subscribers. With the slogan Stay Close, stated goal of Gramophone is to provide affordable telephony to the entire population of Bangladesh. The idea of providing global mobile phone access throughout Bangladesh, including its rural areas, was originally conceived by Cabal Quadric, who is presently the founder and director of telegram Center for study and Entrepreneurship at MIT.He was inspired by the Grahame Bank microcircuit model and visualised a busines s model where a cell phone can revere as a source of income. After leaving his farm out as an investment banker in the United States, Quadric traveled anchor to Bangladesh, after meeting and in(predicate)ly raising money from New York establish investor and philanthropist Joshua Mailman, and sounded for three years gaining support from various organizations including Nobel Peace repute laureate Muhammad Yuans of Grahame Bank and the Norwegian telephone company, Telephone was finally successful in forming a consortium with Telethon and Grahame Bank to establish Gramophone.Quadric remained a stockholder of Gramophone until 2004. Gramophone received indorse for cellular phone subroutine in Bangladesh from the Ministry of Posts and Telecommunications on November 28, 1996. Gramophone started carrying into actions on tolerateed a mobile-to-mobile connectivity (widely known as GAP-GAP connection), which created a lot of enthusiasm among the users. It became the first operator to r each the cardinal subscriber milestone as well as ten million subscriber milestone in Bangladesh. November 28, 1996 Gramophone Ltd. Received cellular license by the Ministry of Posts and Telecommunications of Bangladesh.March 26, 1997 Gramophone launched its service on the Independence daytime of Bangladesh. June 1998 Gramophone started its services in Chitchatting, the second largest urban center and the port city of Bangladesh. Cell to cell coverage between Dacha-Chitchatting was established. 1999 Gramophone started its service in Chula, the industrial city of Bangladesh. Also cell to cell coverage between Dacha and Chula brought a number of other districts under coverage. 2000 Gramophone started its services in Rajahs, the education city of Bangladesh.Service also started in Sylphs and Barista and thus all sestet di wadal headquarters got the cellular communicate coverage for the first time Bangladesh. August 2003 Gramophones subscribes insensible has become more than one m illion. Gramophone became the first operator in the country to reach the million subscribers. November 2005 Gramophone registered more than 5 million subscribers. November 5, 2006 Gramophone crosses the 10 million subscriber blot after almost ten years of operation. September 20, 2007 Gramophone reaches 15 million subscribers mark.June 2008 Gramophone reaches 20 million subscribers landmark. On the November 16, 2006 GAP officially changed its logo to match its parent company Telethons logo. According o GAP the new logo symbolizes trust, reliability, quality and constant progress. The name Gramophone was kept as part of the new identity because the name Gramophone carries with it all of the heritage, success and values of the companys medieval, added the then CEO of Gramophone Erik As. Bankrolling Bankrolling is the second largest cellular service provider in Bangladesh after Gramophone.As of November, 2009, Bankrolling has a subscriber base of 12. 99 million. It is a wholly owne d subsidiary of fancy Telecoms. Bankrolling had 1. 03 million connections until December, 2005. The number of Bankrolling users increased by 257 per cent and stood at 3. 64 million at the end of 2006, making it the fastest growing operator in the world of that year. In August, 2006, Bankrolling became the first company to provide eject entrance calls from BUTT for both post comporting(a) and pay connections. On August 20, 2008, Bankrolling got past the landmark of 10 million subscriber base.Sheep Telecoms(Pat Ltd)-after talking lots- finally was minded(p) license in 1989 to operate in the rural areas of 199 piazzas. Later it obtained GSM license in 1996 to extend its business to cellular mobile, radio telephone services. It launched operation in the last quarter of 1997 as a Bangladesh-Malaysia Joint venture. In July, 2004, it was reported that Egypt based Rococo Telecoms is set to purchase the Malaysian adventure in Sheep Telecoms through a hush-hush deal, as Sheep had faile d to tap the business potentials in Bangladesh mainly due to a chronic feud between its Malaysian and Bangladesh partners.An agreement was reached with Rococo worth IIS$25 million was finalized in secret. The pact has been kept secret for legal reasons, considering dealing was the Joint venture agreement between the Bangladesh and the Malaysian ratters, which dictates that if any companionship sells its Sheep shares, the other party leave alone enjoy the first right to buy that. Integrated run Ltd. (SSL), the Bangladesh partner, was being officially shown as purchasing the shares held by Technology Resources Industries URI) of Malaysia for $15 million.SSL then paid another $10 million to Standard hired Bank to settle Sabas liabilities. In September, 2004, Rococo Telecoms Holdings purchased 100% of the shares of Sheep Telecoms (Pat. ) Limited (Sheep). It was acquired for IIS$60 million. Sheep had a base of 59,000 users, of whom 49,000 were regular when it was sold. Afterward it wa s re- soft touched and launched its services under the Bankrolling brand on February 10, 2005. Bankrollings license is a nationwide 15-year GSM license and will expire in November, 2011. In March, 2008, Sheep Telecoms (Pat. Limited changed its name as Rococo Telecoms Bangladesh Limited, matching its parent company name 2. 2 mission & vision of the companies Mission & vision of GAP The gramophone Ltd aims at providing reliable, widespread, convenient mobile and cast effective telephone services to the people in Bangladesh regardless of where they live. Such services will also help Bangladesh keep pace with other entries including those in south Africa region and reduce her existing contrariety in telecoms services between urban & rural area. To be leading provider of telecommunication services with satisfied customers and share holder and avid employees. Mission & vision of BAL Bankrolling aims to understand peoples needs best and develop provide communication services to impro ve peoples life and direct it simple. all(prenominal) our work is aimed towards meeting our vision. wholly members of the bankrolling family are highly passionate individuals, fully committed to achieving the vision that we have set ourselves. Our customers needs matter most to us- making their life simple and improving it is all we fatality.To ensure our vision is achieved, we have set ourselves a few values, we want to be Straight Forward, Reliable, Innovative, Passionate. All the bankrolling family members have one thing in common- a passion to serve. We want to go that extra mile, so that you can have the best attainable service. Limiting in the future of Bangladesh. 2. 3 commercialise invention grocery invention of GAP According to Gramophone, it has so far invested more than cricket bat 10,700 philia (USED 1. 6 billion) to build the network infrastructure since 1997.It has invested over flail 3,100 core (USED 450 million) during the first three quarters of 2007 whil e BAT 2,100 core (USED 310 million) was invested in 2006 alone. Gramophone has built the largest cellular network in the country with over 10,000 base stations in more than 5700 locations. Presently, nearly 98 percent of the countrys population is within the coverage area of the Gramophone network. The entire Gramophone network is also jar against/GAPS modifyd, allowing access to dial-up quality quicken Internet and data services from anywhere within the coverage area. There are before long nearly 3 millionEDGE/GAPS users in the Gramophone network. Market invention of bal Bankrolling offers a wide range of products and services to suit the needs of the dedicated enterprise relationship manager who provides them with personalized customer grapple round the clock. Other benefits of enterprise include customized packages with attractive call charges and connection price, enterprise SMS broadcast, enterprise short code, international roaming, missed call alerts, free voice mail ret rieval, fax and data service, call conferencing, special offer for family members and many more. It was first launched in December, 2006.The current packages are * enterprise unified targeted at the corporate segment * enterprise come along targeted at the SEEM segment * enterprise personal Prior to the launch of Bankrolling enterprise, Bankrolling served the business byplay through a similar platform named Bankrolling professional. 2. 4 Products stilboestrolcription Gramophone was the first operator to introduce the pre-paid mobile phone service in Bangladesh in September 1999. It offers the pre-paid subscription under the name Easy Prepaid which is currently called shoji ,Bond ,Upon, smile, sponsor, Business Solution prepaid.Besides shoji, Bond, Upon, smile, sponsor, Business Solution, Gramophone also offers a youth based mobile to mobile connectivity within Bangladesh named deduce. Gramophone also offers postpaid mobile service. Explore Postpaid is the name of its post paid s ervice. Internet Gramophone provides internet service in its coverage area. As it has EDGE/GAPS enabled network, any subscriber can access to internet through this network. Gramophone was the first mobile operator in Bangladesh to offer EDGE services to its subscribers. Bill Pay A service to enable users to pay their utility bills Electricity/Gas through mobile.Cell Bazaar Services to enable users sell or buy products through mobile or internet. Various other services like Stock Information, Instant Messaging, SMS Based Alerts/ Services, Voice-based Services, Downloads, Music, cricket Updates, Web SMS, Mobile Backup etc. Bankrolling currently offers two prepaid plans. All the prepaid plans come in two phases-?Standard and MM. All connections provide GAPS to subscribers. stilbesterol, with the slogan Eek Des Eek Rate (means one country one rate ), is one of the cheapest prepaid plans in the country by tariff. Users of Des can call any mobile operator at 0. defer during 12 AM to 5 PM. It also has three Fan numbers. Des was launched on September 14, 2006. Des rang is launched as a brand protraction to enrich the brand of Des. Rang is a Bengali word which means color. It is introduced with the baffle phrase-?Ranging Din Pan Jawbone (misdemeanors your life. ). This package is beneficial for customers who mainly make calls to their own network and are heavy SMS users. It offers four on-net Fan numbers, but no off-net Fan number. Regular prepaid was the first package Bankrolling had to offer. It is currently unobtainable in the market. Ladies, first Tit the slogan Shampooer Network (means network of relationships), was tailored for women. It was launched on September 3, 2005. It had introduced 1 second pulse for the first time in the prepaid market. It offered four Fan numbers. It is currently unavailable in the market. Be linked Was launched on November 16, 2005. It was later taken over by Des package as all thebe linked Customers were mechanically migrated to Des. Currently there are three postpaid plans from which is a subset of much larger Bankrolling enterprise. All packages come with T&T local, NOD KIDS and e-KIDS connectivity.Part 3 Research Methodologies . 1 Review of literature * To demonstrate a familiarly with a body of knowledge and establish credibility. * To know the path of forward research and how a current research project link to it. To mix in and summarize what is known in an area. * To learn from others and stimulate new ideas. * credit of variants. * Helps in developing abstractive example. 3. 2 Determining proteans Simply defined, variable is a concept that varies. The values can differ at various times for the same object or person, or at the same time for different object or persons. There are two types of concepts.These are Concept refers to a fixed phenomenon * Concepts that those varies in quantity, Intensity or amount The 2nd type of concept and measure of concept are variable. Because variable represent s a quality that can exhibit difference in value, usually magnitude or strength, it may be said that a variable generally is anything that may assume different numerical or categorical values. For example * Gender(male, female) * Marital status (Married, Unmarried ,widowed ,Divorced) * Family income * Attitude toward women empowerment(highly favorable-highly unfavorable) There are several types of Variables.There are Dependent Variable * Independent Variable * Continuous Variable * Discontinuous Variable * Moderating Variable * interfere Variables * Extraneous Variables * Relationship Among Variables 3. 3 Constructing theoretical framework The theoretical framework is the foundation on which the entire research project is based. It I logically developed, described and elaborated network of associations among the variable deemed relevant to the problem situation and identify through such processes as interviews, Observation and literature survey. go and intuition also guide in deve loping the theoretical framework.The components of the theoretical framework 1 . The variables considered relevant to the study should be clearly identified and labeled in the discussions 2. The discussions should state how two or more variables are related to one another This should be dome for the important focalisation of the relationships can be theorized on the basis of the finding s of antecedent research, then there should be an indication in the discussions as to whether the relationships would be positive or negative. 4. There should be a clear write up of why we would expect these relationships to exist.